We are pleased to partner with Coalition, a best-in-class security service provider
with a team of expert analysts that can provide 24/7 monitoring of alerts. Coalition
integrates seamlessly with your existing Zip setup to provide coverage.
Any alert flagged by Crowdstrike will be reviewed and triaged. The below table outlines
when and how we notify you or your chosen security contact regarding new discoveries.
Alert Level | Incident Type | What Coalition will do | What you will hear from us |
Critical | Ransomware, Lateral Movement, Hacking Tools | Immediate action to contain + eliminate taken. Direct action may be taken to contain and eliminate any threats. This may have user impact. | Communicated via email + phone call within 45 minutes.
Outside of business hours this is communicated by 8am the following day. |
High | Trojans, Credential Harvesting | Acknowledged and reported within 1 hour.
Containment + mitigation support provided until resolution. | Communicated via email within 1 hour.
Outside of business hours this is communicated by 8am the following day. |
Medium | Applications such as games and torrent sites. | Typically acknowledged and triaged within 1 hour. | No client contact unless further action is required |
Low | Activities relating to applications, such as toolbars and web plugins. | Typically acknowledged and triaged within 1 hour. | No client contact unless further action is required |
If you have additional questions, please feel free to reach out to success@zipsec.com.